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Export Case Study: 718 pcs Smart Video Doorbell Camera (WL-DB200) Delivered to Santiago — USD 209,00
Export Success: Smart Video Doorbell Camera (WL-DB200) — Santiago, Chile
This case study documents Wanlin Fire Protection's successful export project supplying Smart Video Doorbell Camera (WL-DB200) to a leading online retail platform in Santiago, Chile.
Project Overview
| Field | Detail |
|---|---|
| Client Type | Online Retail Platform |
| Location | Santiago, Chile |
| Product | Smart Video Doorbell Camera (WL-DB200) |
| Quantity | 718 pcs |
| Contract Value | USD 209,000 |
| Certifications Required | EN14604 / UL 217 |
| Delivery Time | 7 weeks from order confirmation |
| Incoterms | CIF Santiago |
Client Challenge
The online retail platform in Santiago was looking to expand its home fire safety product range to meet growing residential market demand in Chile. Previous suppliers had issues with:
- Inconsistent product quality between batches
- Missing EN14604 / UL 217 certification documentation
- Long lead times (60+ days) causing stock-outs
- Limited APP localization — English-only interface unsuitable for Chile consumers
Wanlin's Solution
Wanlin assigned a dedicated export account manager to the Santiago client and provided:
1. Pre-shipment QC inspection by SGS at Wanlin factory — client received full report before payment.
2. Complete EN14604 / UL 217 documentation package — accepted by Chile customs on first submission.
3. Customized packaging with Chile language instructions and local compliance marks.
4. 7-week delivery via sea freight (FCL) + DHL air for urgent replenishment orders.
5. English + local-language APP — reducing customer support burden for the Santiago client.
Results After 6 Months
- Zero quality-related returns from end consumers in Chile
- 89% repeat purchase rate among end users who registered the APP
- Client expanded from 1 SKU to 6 Wanlin product lines
- Second order placed within 4 months — quantity increased by 79%
- Achieved ISO 9001 factory audit acceptance by Chile insurance partner
Client Testimonial
"Wanlin is the most reliable China factory partner we have worked with in the home fire safety category. Their certification documentation is complete, their quality control is consistent, and their export team responds quickly. We plan to grow our Wanlin SKUs to cover our entire fire safety product range in Chile."
— Procurement Manager, Online Retail Platform, Santiago
Start Your Partnership with Wanlin
Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com
Published Date
2026-05-01
Contact
Export Service Hotline: +8613261677119
Email: wanlinfirecontrol@163.com
Website: www.wanlinfire.com